Privacy Policy

Last updated: June 2026

At VENTEK, your privacy matters. We're an Australian-owned business and we handle your personal information the same way we'd want ours handled clearly, honestly, and without the fine print runaround. This Privacy Policy explains what we collect, how we use it, and your rights as a customer.

By using ventekco.com or placing an order with us, you agree to the practices described below. If you don't agree, please don't use our site.

What We Collect

Depending on how you interact with us, we may collect:

Information you give us directly:

  • Personal details — name, email address, phone number, billing and shipping address
  • Order information — products purchased, payment confirmation, transaction history
  • Account details — username, password and security information if you create an account
  • Customer support messages — anything you send us when you reach out

Information collected automatically:

  • Usage data — pages visited, time on site, clicks, browser type, device information and IP address
  • Cookie and tracking data — collected via Shopify, Google Analytics, Meta Pixel and TikTok Pixel

Information from third parties:

  • Payment processors (Shopify Payments, Afterpay, Paypal) who handle transactions on our behalf
  • Shopify, which powers our store and may share relevant data with us under their own privacy policy

We never see or store your full card details. All payment data is handled securely by our payment processors in line with PCI-DSS standards.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping notifications and tracking updates
  • Provide customer support and handle returns or warranty claims
  • Improve our website and understand how visitors use it
  • Run targeted advertising on Meta (Facebook/Instagram), TikTok and Google
  • Send marketing emails or SMS, but only if you've opted in

We do not use your information for any purpose beyond what's described here without your consent.

Who We Share It With

We only share your data with trusted third parties who help us run the business:

  • Shopify — our e-commerce platform
  • Shopify Payments and Afterpay — payment processing
  • Google Analytics and Google Ads — site analytics and advertising
  • Meta (Facebook/Instagram) and TikTok — advertising and retargeting
  • Judge.me — customer reviews
  • Australia Post and other carriers — order delivery

We never sell or rent your personal data to outside companies. Full stop.

If we are required by law to disclose your information, we will comply with that obligation.

Cookies and Tracking

Like most e-commerce stores, we use cookies and tracking pixels to:

  • Keep your cart active between visits
  • Measure site performance and understand user behaviour
  • Deliver relevant ads on Meta, TikTok and Google

Key cookies we use include Shopify session cookies, cart cookies, and analytics/advertising pixels from Meta, TikTok and Google.

You can disable cookies in your browser settings at any time. Some features of our site, including the cart, may not function properly if you do.

Your Data and Shopify

Our store is hosted on Shopify Inc. Your data is stored through Shopify's secure servers and databases. Shopify complies with PCI-DSS standards for payment data, and your credit card information is encrypted and deleted once a transaction is complete.

For more detail on how Shopify handles your data, see: shopify.com/legal/privacy

International Customers

If you order from outside Australia, your data may be processed in other countries where our service providers operate, including Shopify's global server infrastructure. We take reasonable steps to ensure those providers handle your data responsibly.

Children's Privacy

Our products are designed for adults. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with their details, contact us and we will delete it promptly.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Request deletion of your data, subject to legal and accounting requirements
  • Opt out of marketing emails or SMS at any time using the unsubscribe link in any message we send
  • Withdraw consent for any use of your data that relies on your consent

To exercise any of these rights, email us at hello@ventekco.com and we'll get back to you within 2 business days.

Data Security

We rely on Shopify's secure infrastructure, SSL encryption and PCI-DSS compliant payment processing to protect your information. No online system can guarantee perfect security, but we take every reasonable step to keep your data safe and prevent unauthorised access.

User-Generated Content

If you submit a product review or post on a public area of our site, that content is publicly visible. We are not responsible for how other people may use or share content you choose to make public.

Links to Third-Party Sites

Our site may contain links to external websites. Once you leave ventekco.com, this Privacy Policy no longer applies. We recommend you review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this policy from time to time to reflect changes in our business, the tools we use, or applicable laws. The latest version will always be posted on this page with an updated date at the top. If we make material changes, we'll let you know.

Contact Us

For any questions about your privacy or to exercise your rights:

Email: hello@ventekco.com Mail: VENTEK, Unit 16/55 Anderson Rd, Smeaton Grange NSW 2567

VENTEK Reusable Ice — Aussie-owned